Rental Terms
All vehicle rentals in Dereham will be governed by a comprehensive Rental Agreement that you will receive at the time of booking confirmation or vehicle pickup. This agreement outlines the specific terms, conditions, insurance provisions, fees, and your obligations related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will prevail.
Eligibility Criteria
Renting a vehicle in Dereham requires:
- To hire a vehicle in Dereham, drivers must be at least 21 years old, although age restrictions may vary based on the chosen vehicle type. A valid driving licence is required, which must be appropriate for the vehicle category and held for the period outlined in the Rental Agreement. Identification and proof of current residence must be presented, along with valid payment information and a security deposit. Additional requirements may be specified in the Rental Agreement.
Booking and Payment Details
- Reservations can be completed via our website, over the phone, or directly at our Dereham office. A deposit may be necessary to confirm your booking. Full payment, along with a security deposit, is generally required at the time of vehicle collection. All prices are stated in British Pounds (£) and include VAT as applicable. We accept major credit and debit cards, with secure processing through trusted payment systems.
Vehicle Pickup and Drop-off
- At the time of vehicle collection in Dereham, it is important to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be filled out and signed for reference. When returning the vehicle, it should be in the same condition as it was when collected, taking into account normal wear and tear. Any new damage will be evaluated and charged accordingly. Ensure the vehicle is returned with the same fuel level as at the start of the rental; refueling fees will apply if it is not. Late returns may lead to additional charges, so please inform us promptly if you anticipate any delays. You will be responsible for any parking fines, traffic violations, or fees incurred during your rental period, as well as an administration fee.
Insurance and Liability Details
- All rentals include basic third-party insurance, with full coverage details and excess amounts outlined in the Rental Agreement. Additional insurance options may be available to lower your financial liability. It is advisable to review these options closely. You remain responsible for any damage or loss up to the insurance excess amount, unless additional coverage applies. Damage arising from negligence, misuse, or violation of these Terms remains your responsibility, regardless of insurance.
6. Modifications and Cancellations
Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise information, consult your booking confirmation or Rental Agreement. Please be aware that late cancellations or failure to show may incur additional charges.
7. Restricted Activities
Prohibited Uses of Rental Vehicle
- Use of the vehicle for illegal activities is strictly prohibited. This includes racing, off-roading, or any activities that pose a risk to safety. Transporting hazardous materials is not allowed. Sub-letting the vehicle or permitting unauthorized drivers is forbidden. Driving under the influence of alcohol or drugs is unacceptable. Additionally, the vehicle must not be used for purposes it was not designed for, nor should it exceed passenger or weight limits. Driving outside the designated geographical boundaries requires prior approval.
Breach of these terms may lead to rental cancellation and extra fees.
8. Liability Limitations
To the fullest extent allowed by English and Welsh law, Car Hire Dereham will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, that may result from your use of our services. Our total liability for any claims will not exceed the rental amount paid in the previous 12 months. This limitation does not apply to liabilities arising from negligence resulting in death or personal injury, or from fraudulent activities.
9. Local Legal Framework
These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the courts in this region.
10. Updates to Terms
We reserve the right to change these Terms at any time. Updates take effect immediately upon being posted on our website. Continued use of our services indicates your acceptance of the revisions.
Dereham Contact Details
For inquiries regarding these Terms, please reach out to us:
Dereham Car Hire Services
Riverside Way, Dereham NR19 1AE, United Kingdom
Contact Number::
443332100115